CAVELLIN LLC
SUPPORT

Have a question about your analysis, your account, or something that didn't work the way you expected? Email hello@cavellin.com and you'll hear back within one business day.

To send us a message here, please log in first. Otherwise, email hello@cavellin.com directly and we'll get back to you within one business day.

Frequently Asked Questions

My payment went through but I can't see my report.

This is almost always a timing issue between Stripe and the app. Wait 30 seconds and refresh My Analyses. If it's still locked after a few minutes, email hello@cavellin.com with your email address and we'll sort it out immediately, no need to repurchase.

How do I get a refund?

Full refund if a technical failure prevented your analysis from completing. For any other reason, contact us within 7 days of purchase and we'll work it out.

Is my contract data private?

Yes. Only you can access your uploaded contracts and analysis results through your account. We do not share your contract data or analysis with employers, staffing agencies, or anyone else.

Can I delete my account and data?

Yes, at any time, from your Profile page. This permanently removes your account and all associated data.